TERMS

These Terms and Conditions define the rules for using the helriders.com website and for selling tickets for the HEL RIDERS FESTIVAL, conducted through the online store at helriders.com, which operates on the WordPress/Woocommerce platform.

§1 Definitions

Mini PakietTicket – confirmation of the agreement concluded by the Sales System User entitling the Sales System User to receive the HelRiders benefits package referred to in the ticket description.
Ticket Wczesna Mewka/Tłusta Mewka/Późna Mewka – Confirmation of the agreement concluded by the Sales System User, entitling the Sales System User to receive the HelRiders benefits package, participation with one accompanying person in Events organized by the Event Organizer referred to in the ticket description, vehicle display at the Festival Grounds, and entry to Kaszëbë Surfari. Tickets marked as”Early Mewka” are tickets available in the Sales System immediately after the Event ticket offer process begins. Once the Wczesna Mewka ticket pool is exhausted, “Tłusta Mewka” tickets will become available, and once this pool is exhausted,” Późna Mewka” tickets will become available.
Proof of Purchase – Ticket in electronic form (PDF) or its printout.
Working day – every day, except Saturdays, Sundays and other public holidays.
Organizer – Company HEL RIDERS Limited Liability Company with its registered office in Władysławowo at ul. Gawędy 3 (84-120 Władysławowo), entered into the Register of Entrepreneurs of the National Court Register under number 0001191563, Tax Identification Number (NIP): 5871753627, National Business Registry Number (REGON): 542597700.
Contact with the Organizer – Contact with the Organizer is possible
via email
info@helriders.com
on Business Days from 9:00 AM
to 4:00 PM or via traditional mail to: HEL RIDERS Spółka with limited liability with its registered office in Władysławowo at ul. Gawędy 3 (84-120 Władysławowo).
Party – Hel Riders Festival, an outdoor event with themes of motoring, surfing, and skateboarding, will be held on June 20-21, 2026, in Chałupy at 2A Kaperska Street (Chałupy 6 Campsite), for which tickets are distributed via the Sales System;
Order amount – the Sales System User is informed about the final amount of the order before confirming the order;
Festival Area – the place where the Event takes place and other places indicated by the Organizer adjacent to the area where the Event takes place;
Event Partner – a natural person, legal person or organizational unit without legal personality that cooperates with the Event Organizer and has received the title of Event partner from the Organizer.
Terms – these Terms for the distribution of tickets by the Organizer
through the Sales System, specifying the rules for purchasing Tickets, the obligations and rights of Ticket purchasers, Event participants
and the Organizer. The Regulations are a document referred to in Article 8 of the Act on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513).
Event Rules – separate rules specifying the rules applicable to Event participants, available on the Organizer’s website (www.helriders.com).
Sales System – IT Ticket distribution system used by the Organizer on the website www.helriders.com, enabling the ordering process, distribution and collection of Tickets, as well as Ticket returns.
Accompanying Person – an adult or a minor under the care of an adult participating in the Events on the basis of a valid Wczesna Mewka/Późna Mewka/Tłusta Mewka Ticket.
Sales System User – any adult person with unlimited legal capacity who uses the Sales System on the website
www.helriders.com
and purchases a Ticket using the Sales System.
Event – events organized by the Organizer as part of the Event exclusively for Early Mewka/Fat Mewka/Late Mewka Ticket holders and described in this ticket category.
Kaszëbë Surfari – is a tourist car rally for holders of a valid Early Mewka/Late Mewka/Fat Mewka Ticket.
Exhibitor – a natural person, legal person or organizational unit without legal personality authorized to enter the Festival Area and organize its exhibition/service stand in accordance with the rules established by the Organizer.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
Higher power – a circumstance resulting from or attributable to actions, events, lack of events or accidents that the Organizer could not reasonably have foreseen and which are beyond the Organizer’s control, including, but not limited to: weather preventing the organization of the Event, collapse, flood, fire, explosion, earthquake, landslide, structural damage, epidemic or increased incidence and spread of infectious diseases (e.g. coronavirus) or other natural physical disaster,
lack or insufficient supply of electricity, satellite connections and other communication connections, military operations, riots, strikes, terrorist activities, social unrest, national mourning, decisions of investigative bodies, local government or government administration, occurring during the Event as well as in the period preceding the Event, when this prevents the organisation of the Event or prevents the continuation of the Event according to the schedule.

§2 General provisions

The Regulations contain provisions regarding the sale of Tickets through the Sales System, and the User of the Sales System accepts the terms of the Regulations and the Event Regulations before purchasing a Ticket through the Sales System.
The Regulations define the rules for using the Sales System, in particular the purchase of Tickets available in the Sales System (concluding a sales contract) and the rules for processing personal data of users of the Sales System.
The Organizer sells Tickets and related products and/or services on its own behalf and on behalf of the Event Partners.
Commercial information posted in the Sales System does not constitute a commercial offer within the meaning of the Civil Code (consolidated text: Journal of Laws of 25 July 2025, item 1071), but merely an invitation to submit offers. Invitations to submit offers may be changed at any time; the sales contract is concluded based on the invitation to conclude it, which was current at the time of payment for the order and was accepted by the Organizer. The validity of the invitation to conclude the contract is assessed based on the actual Ticket prices in the Sales System, not on the posted invitations to conclude the contract.
Tickets are sold in a specially limited pool in two types. Depending on the type, the Ticket is sold with additional privileges, products, or other benefits (such as official Event merchandise, the opportunity to display a vehicle at the Festival Grounds, or entry to Kaszëbë Surfari).
The Sales System User is responsible for ensuring they have the appropriate operating system, software, and device to use the Sales System. Details regarding technical requirements are provided at the time of submitting the offer.
To purchase Tickets in the Sales System, you must complete the transaction by making payment within 15 minutes of initiating the booking process. If payment is not made within the specified time, the Tickets will be returned to the pool of Tickets available for sale.
Every purchase made on helriders.com is subject to:

these Regulations,
specific conditions that may be published on the website www.helriders.com,
conditions specified in the Event Regulations.

All purchase transactions are subject to payment card verification and other security measures, therefore the transaction may be invalidated if it fails the verification process, of which the Sales System User will be notified by a message.
Before submitting an offer to purchase a Ticket, the Sales System User is required to review the Terms and Conditions and any additional information posted on the website www.helriders.com. If the Sales System User does not agree to the Terms and Conditions and the Ticket purchase terms, or if they are unable to comply with any of them, they may not purchase the Ticket.

§3 Ordering “Mini Pakiet” tickets

Ticket purchase offers can only be submitted through the Online Store, available at www.helriders.com, in the Tickets tab. Tickets are available in limited quantities. Once the limit is reached, the sale will be terminated – Tickets will no longer be available for purchase either online or at the Organizer’s office.
In order to purchase a “Mini Pakiet” Ticket, the Sales System User:

a) selects the type of ticket he is interested in from the list available in the “Tickets” tab,

b) clicks the “Buy ticket” button, which results in submitting the offer and adding the product to the cart and redirecting the Sales System User to the order page,

c) completes the order form providing the required data,

d) selects the payment method,

e) confirms that he/she has read the Regulations and the Event Regulations by checking the appropriate checkbox,

f) finalizes the order by clicking the “Buy and pay” button.

Clicking the “Buy and Pay” button constitutes placing an order with an obligation to pay. Upon successful payment, a Ticket sales contract is concluded between the Sales System User and the Organizer. The Ticket price includes VAT. To receive a VAT invoice, please provide the invoice details by entering them in the appropriate field on the form when submitting the Ticket purchase offer.
After the order has been correctly paid for, the Sales System User will receive an automatic order confirmation to the e-mail address provided.
The conclusion of the sales agreement and the purchase of a Ticket is confirmed by the Ticket Sales System User receiving the Ticket, which will be delivered via email within 3 business days to the email address provided by the Ticket Sales System User. Ticket sales as goods with digital elements are not subject to separate fiscalization, and therefore, the Ticket Sales System User does not receive a fiscal receipt. The Ticket in electronic form serves as proof of purchase.
If payment is not confirmed within 15 minutes of placing the order, the order may be canceled and the Ticket will be returned to the sales pool. If the lack of payment confirmation may be due to a payment system malfunction, the Sales System User should report the irregularity directly to the payment system operator (https://www.przelewy24.pl/centrum-pomocy/place-z-przelewy24).
The Organizer is not responsible for any incorrect data entered into the Sales System by the Sales System User or for any changes to data entered in the Sales System by the Sales System User, in particular email addresses. If the Sales System User notices an error in the data they provided after confirming their order, they should contact the Organizer at info@helriders.com.
The Sales System User is obliged to check the data contained on the Ticket with the data contained in the order placed by the Sales System User.
The Organizer is entitled to terminate the sale of Tickets through the Sales System at any time, without giving any reason.
Pursuant to Article 38, point 12 of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796), the User of the Sales System concluding a contract via the Sales System does not have the right to withdraw from the contract concluded with the Organizer.

§4 Ticket order Wczesna Mewka/Późna Mewka/Tłusta Mewka

Ticket order Wczesna Mewka/Późna Mewka/Tłusta Mewka Orders can be placed exclusively through the Online Store, available at www.helriders.com, in the Tickets tab. Tickets are limited.
Once the limit is reached, the sale will be terminated – Tickets will no longer be available for purchase either online or at the Organizer’s office.
In order to purchase Ticket Wczesna Mewka/Późna Mewka/Tłusta Mewka Sales System User:

a) selects the type of ticket he is interested in from the list available in the “Tickets” tab,

b) clicks the “Buy ticket” button, which adds the product to the cart and redirects the Sales System User to the order page,

c) completes the order form by providing the required data, including vehicle data: make, model, year, model description, and attaches at least 2 photos (preferably diagonal photos of the vehicle: front and side of the vehicle/rear and side of the vehicle);

d) selects the payment method,

e) confirms that he/she has read the Regulations and the Event Regulations by checking the appropriate checkbox,

f) finalizes the order by clicking the “Buy and pay” button.

Clicking the “Buy and Pay” button constitutes placing an order with an obligation to pay. Upon successful payment, a Ticket sales contract is concluded between the Sales System User and the Organizer. The Ticket price includes VAT. To receive a VAT invoice, please provide the invoice details by entering them in the appropriate field on the form when submitting the Ticket purchase offer.

After the order has been correctly paid for, the Sales System User will receive an automatic order confirmation to the e-mail address provided.
The conclusion of the sales agreement and the purchase of a Ticket is confirmed by the Ticket Sales System User receiving the Ticket, which will be delivered via email within 3 business days to the email address provided by the Ticket Sales System User. Ticket sales as goods with digital elements are not subject to separate fiscalization, and therefore, the Ticket Sales System User does not receive a fiscal receipt. The Ticket in electronic form serves as proof of purchase.
If payment is not confirmed within 15 minutes of placing the order, the order may be canceled and the Ticket will be returned to the sales pool. If the lack of payment confirmation may be due to a payment system malfunction, the Sales System User should report the irregularity directly to the payment system operator (https://www.przelewy24.pl/centrum-pomocy/place-z-przelewy24).
The Organizer is not responsible for any incorrect data entered into the Sales System by the Sales System User or for any changes to data entered in the Sales System by the Sales System User, in particular email addresses. If the Sales System User notices an error in the data they provided after confirming their order, they should contact the Organizer at info@helriders.com.
The Sales System User is obliged to check the data contained on the Ticket with the data contained in the order placed by the Sales System User.
The Organizer is entitled to terminate the sale of Tickets through the Sales System at any time, without giving any reason.
Pursuant to Article 38, point 12 of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796), the User of the Sales System concluding a contract via the Sales System does not have the right to withdraw from the contract concluded with the Organizer.
The Organizer has the right to withdraw from the ticket sales agreement within 14 calendar days from the date of concluding the ticket sales agreement. The declaration of withdrawal from the sales agreement may be submitted in written form and sent to the email address of the Sales System User provided when ordering the Ticket. The order amount will be refunded within 14 calendar days from the date of submitting the declaration of withdrawal from the sales agreement to the Sales System User, in the same form in which payment was made.
The Organizer is entitled to refuse to display a vehicle at the Festival Venue and to allow it to compete in Kaszëbë Surfari if the vehicle of the Sales System User that they intend to display at the Festival Venue and with which they intend to compete in Kaszëbë Surfari is not identical to the one submitted in the form when ordering the ticket, as referred to in paragraph 2 above.

§5 Prices and payment methods

The Sales System User receives information about the final amount of the order before confirming the order.
Payments can be made via Przelewy24 (in accordance with the Przelewy24 Terms and Conditions). The Organizer is not responsible for any consequences resulting from irregularities in the functioning of the payment system.

§6 Delivery methods

The ticket is sent by the Organizer as a PDF attachment to the email address provided by the Sales System User. At the Festival Grounds, the Sales System User may use the ticket in paper form (ticket printout) or electronically.
Users of the Sales System should order Tickets as far in advance as possible. If they do not receive their Ticket five days before the Event, or if participation in the Event requires travel, five days before the start of the trip, please contact the Organizer at the following email address:
info@helriders.com
. The order number and the User’s details must be provided in the request.
The Sales System User is obliged to protect access data to order data.

§7Tickets

1. The ticket is a confirmation of the agreement concluded by the Sales System User with the Organizer.
2. Category ticket Wczesna Mewka/Tłusta Mewka/Późna Mewkaentitles the number of people indicated on the Ticket to participate in Events organized by the Event Organizer.
3. Tickets must be kept in a safe place. The Organizer is not responsible for lost or stolen Tickets.
4. Purchasing a Ticket for the purpose of reselling it for profit is illegal and constitutes an offence under Article 133 of the Code of Petty Offences (consolidated text: Journal of Laws of 21 May 2025, item 734).
5. The ticket may not be used for advertising, promotional purposes, competitions, or lotteries without the written consent of the Organizer.

§8 Cancellation, change of time, place and program of the Event, refunds

In the event of cancellation, change of the program, time or location of the Event, the Organizer will immediately inform the Sales System Users by posting appropriate information on the website www.helriders.com and, additionally, the Sales System Users will receive this information by email to the address provided in the order.
In the event of an Event cancellation (e.g., due to Force Majeure or a third party), excluding the event’s postponement, the Sales System User will be offered a refund. If the Event lasts two or more days and one or more days of the Event are canceled (but not all days included in the Event), the Sales System User will be entitled to a partial refund equal to the number of days of the Event that were canceled, up to the order amount.
In the event of significant changes to the Event, in particular a change in the date of the Event or a significant change in the location where the Event is held, the Organizer will notify the Sales System User of such significant changes, providing a new Event date via email to the address provided when ordering the Ticket. The Sales System User may either reconfirm the order for the changed Event or request a refund of the ticket price within 14 calendar days of the date the Organizer sends the notification (or within another reasonably shorter period if the Event is to take place in less than 14 calendar days). After 7 calendar days from the date of the original notification (or within another reasonably shorter period if the Event is to take place in less than 7 calendar days), the Organizer will notify again.
If the Sales System User does not notify the Organizer of acceptance of participation in the Event due to a change within the specified deadline, the Organizer will cancel the Ticket order.
Refunds in the situations described in paragraphs 2 and 3 above will be made within 14 calendar days from the date the basis for the refund arose, in the same manner in which the payment was made (form of refund).
To return a Ticket in the case referred to in paragraphs 2 and 3 above, the Sales System User is obliged to contact the Organizer at info@helriders.com
.
Material Change – means a change that makes the Event fundamentally different from the Event that Users of the Automotive, Surfing and Skateboarding Sales System could reasonably expect and/or any changes to the Events during the Event.

§9 Inquiries and complaints

1. Any questions or complaints regarding your purchase should be submitted to the following email address:
  info@helriders.com
  and include your order number. The order number can be found in your order confirmation email.
2. The Organizer undertakes to review each complaint within 14 calendar days of its submission, and if this is not possible, to inform the complainant within this period when the complaint will be reviewed.
3. In the event of any disputes, the Organizer will make every effort to resolve the dispute in a manner that is satisfactory to all Parties involved.

§10 Liability

Services ordered independently by the Sales System User, including tourist, hotel, and accommodation services in connection with the Event, are organized at the Sales System User’s own risk. The Organizer is not liable to the Sales System User for the inability to use these services.
The Organizer is not liable for any damage to persons or property resulting from the Exhibitor’s actions. The Exhibitor bears sole responsibility for any injured party.

§11 Privacy and personal data

The User of the Sales System, by accepting the relevant clauses included in the Sales System, consents to:

a) przetwarzanie danych osobowych w celach związanych z obsługą Systemu Sprzedaży oraz świadczeniem usług elektronicznych, przyjęciem oferty Użytkownika Systemu Sprzedaży lub jej odrzuceniem, zawarciem i wykonaniem umowy sprzedaży Biletów – zgoda konieczna do zawarcia i wykonania umowy;

b) the Organizer providing the User of the Sales System with information regarding the Event – consent necessary for the performance of the contract.

Based on Article 13 paragraphs 1 and 2 and Article 14 paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), the Organizer informs that:

a) the administrator of personal data of users of the Sales System, Users of the Sales System and other persons whose data have been provided to the Organizer is the Organizer (the administrator’s registration data are indicated in §1 of the Regulations);

b) In case of any doubts related to the processing of personal data or the need to perform other activities related to the processing of personal data of a person using the Sales System (e.g., withdrawal of consent
to the processing of this person’s data), please contact the Organizer
via email sent to the email address
info@helriders.com
or by mail to the Organizer’s registered office address;

c) depending on the stage of the provision of electronic services, the data provided concerns the personal data of Sales System Users and other persons whose personal data will be transferred to the Organizer in connection with the purchase of Tickets, participation in the Event, filing a complaint; return of the Ticket;

d) personal data of Sales System Users and other persons whose personal data will be transferred to the Organizer in connection with the purchase of a Ticket are processed for the purposes of:

the provision of electronic services by the Organizer to the Sales System User or other persons whose personal data will be provided to the Organizer in connection with the purchase of a Ticket, including for correspondence and direct remote communication, as well as for the possible establishment and pursuit of claims, including those submitted under complaint procedures, or defense against them – which constitutes the legitimate interest of the Organizer, i.e. pursuant to Article 6 paragraph 1 letter f) of the GDPR;
fulfilling the legal obligations incumbent on the Organizer, e.g. the information obligation arising from the provisions on personal data protection or the Act on consumer rights, i.e. pursuant to Article 6 paragraph 1 letter c) of the GDPR;

e) the personal data of the Sales System User are processed for the purposes of:

concluding and implementing the Ticket sales agreement, including correspondence and direct remote communication, in particular providing information regarding the Event, as well as any possible determination and pursuit of claims, including those submitted as part of complaint procedures or defense against them – which constitutes the legitimate interest of the Organizer, i.e. pursuant to Article 6 paragraph 1 letter b) and letter f) of the GDPR;
fulfilling the legal obligations incumbent on the Organizer, e.g. the information obligation arising from personal data protection regulations or the Consumer Rights Act, i.e. pursuant to Article 6(1)(c) of the GDPR;

f) data are processed within the scope of data belonging to the category of ordinary data: name and surname, number and series of the identity document, telephone number, e-mail address, PESEL number, residential address and/or correspondence address;

g) recipients of personal data may be the Organizer’s service providers (e.g., entities providing IT, consulting, postal and transportation, security, banking, insurance, and debt collection services), entities belonging to the same capital group, if such transfer or entrustment of processing is necessary to enable the use of the Sales System,
including the purchase of Tickets, as well as, if such an obligation arises from legal provisions – central and local government administration bodies, law enforcement authorities, common and administrative courts;

h) data provided by the Sales System User for the purpose of concluding a Ticket sales agreement on their behalf or exercising rights arising, in particular, from the possibility of filing a complaint, are subject to their consent, which is necessary for the Organizer to perform these activities on behalf of the Sales System User;

i) personal data provided voluntarily will be processed until consent is withdrawn; withdrawal of consent does not affect the lawfulness of data processing based on consent before its withdrawal; despite the withdrawal of consent, the controller will be able to process personal data for the purpose of establishing, pursuing, or defending its claims or other circumstances arising from applicable law, e.g., tax settlements;

j) the period of data storage will depend on the activities for which they were transferred, the applicable limitation periods for claims and public law liabilities related to the business activity conducted by the Organizer (e.g. in the scope of VAT settlement);

k) personal data will not be transferred outside the European Economic Area;

l) every person whose data is processed by the Organizer has the right to access the personal data being processed and the right to rectify, erase, restrict the processing, transfer data, and to object; the objection must be submitted to the Organizer in writing (to the registration address entered in the register of entrepreneurs: HEL RIDERS Spółka z ograniczoną odpowiedzialnością with its registered office in Władysławowo at ul. Gawędy 3, 84-120 Władysławowo, or via email to
info@helriders.com
, indicating the reasons related to the specific situation of the person filing the objection (Article 21, Section 1 of the GDPR);

m) Personal data will not be subject to automated processing, including profiling, or automated decision-making, unless the data subject gives separate, voluntary consent that can be withdrawn at any time.

§12 Final provisions

In matters not regulated by these Terms and Conditions, generally applicable provisions shall apply. These Terms and Conditions are subject to the law in force in Poland.
In the event of disputes with the User of the Sales System, the court having jurisdiction to hear them is the common court having jurisdiction under applicable provisions.
A User of the Sales System who is a consumer also has the right to use out-of-court dispute resolution, in particular by submitting a request for mediation or an application for arbitration after the complaint procedure has been completed. Consumers may also seek free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory responsibilities include consumer protection.
The content posted on the website
www.helriders.com
is protected by copyright and is the property of the Organizer or other entities that have granted the Organizer a license to use it
in the Sales System and on the website. The User of the Sales System is fully liable for any damage caused to the Organizer resulting from the use of such content without the Organizer’s consent. Such unauthorized use (in particular, copying, distributing
and adapting individual elements of the Sales System, as well as its overall appearance) constitutes a violation of the Organizer’s copyright and results in liability. in particular civil law.
Trademarks listed in the Sales System or on the website
www.helriders.com
also benefit from legal protection provided by intellectual property law and other regulations,
in particular those establishing the rules for trademark registration and their protection arising from such registration.