Terms - HEL RIDERS

HEL RIDERS ONLINE STORE TERMS AND CONDITIONS

1. General Provisions

These Terms and Conditions set forth the rules for using the online store located at https://helriders.com/en/shop/, hereinafter referred to as the “Store,” as well as the rules for entering into and performing a Contract for the Sale of Goods through the Store. Acceptance of these Terms and Conditions is voluntary but necessary for you to place an Order.
The store is operated by HEL RIDERS sp. z o.o., with its registered office in Władysławowo, at 3 Gawędy Street (84-120 Władysławowo), entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0001191563, with Tax Identification Number (NIP): 5871753627, Statistical Identification Number (REGON): 542597700, and share capital of 10,000 PLN, paid in full.
We sell Products through the Store within the territory of the Republic of Poland and in other European Union member states, to the extent that delivery is available to a given country. A list of countries to which we ship is available in the Store.
The Terms and Conditions are made available free of charge through the Store in a manner that allows them to be obtained, viewed, and saved.
The information presented in the Store, in particular information about the Products, their characteristics, prices, and availability, constitutes an invitation to enter into a sales contract within the meaning of applicable law, unless the content expressly indicates otherwise.
The rules governing the use of cookies and similar technologies, as well as the rules governing the processing of personal data, are set forth in the Privacy Policy https://helriders.com/en/privacy-policy/ . Please note that providing personal data in the Order form is voluntary but necessary to place an Order and to enter into and fulfill the Sales Agreement.

2. Definitions

The terms used in these Terms and Conditions have the following meanings:

Day – the next day on the calendar, regardless of whether it is a business day.
Business Days – days from Monday through Friday, excluding public holidays in the Republic of Poland.
Customer – a natural person, a legal entity, or an organizational unit without legal personality but granted legal capacity by law, who makes purchases in the Store or takes steps to make such purchases.
Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity, hereinafter also referred to as “YOU.”
Entrepreneur with consumer rights – a natural person who enters into a contract with the Seller that is directly related to their business activity, provided that the content of the contract indicates that it is not of a professional nature for that person, as determined in particular by the nature of their business activity; hereinafter also referred to as “YOU.”
Shopping Cart – a feature of the Store that allows the Customer to collect selected Products in order to place an Order. Items placed in the Shopping Cart may be removed or modified by the Customer before placing an Order.
Terms and Conditions Store – these Store Terms and Conditions are also available at https://helriders.com/en/terms/.
Store – an online store operated by the Seller at https://helriders.com/en/shop/ .
Seller – the entity specified in § 1(2) of the Terms and Conditions, hereinafter also referred to as “WE.”
Goods – movable property offered by the Seller in the Store, in particular clothing and accessories.
Sales Agreement – a contract for the sale of Goods concluded remotely between the Seller and the Customer through the Store.

Order – a declaration of intent by the Customer to enter into a Sales Agreement, submitted using means of distance communication in accordance with the rules described in § 4 of the Terms and Conditions. Each Order for a Product shall be treated as a separate offer to enter into a Sales Agreement; however, all offers within a single Order will be processed simultaneously, and the Order will be assigned a single number.

3. Products and Product Information

We offer Products in the Store that conform to their descriptions, characteristics, and the information provided prior to the conclusion of the Sales Agreement. Information regarding a specific Product is posted on the corresponding product page of the Store.
Product photos are for illustrative purposes only. The actual appearance of the Product, particularly its color, may vary slightly depending on the settings of the monitor, screen, or device you are using. Information regarding fiber composition is provided in accordance with applicable regulations governing textile products.
The foregoing does not exclude our liability for the conformity of the Goods with the Sales Agreement.

4. Placing and Fulfilling Orders

You can place orders 24 hours a day, 7 days a week, through the Store. Using the Store, including placing orders, does not require you to create a customer account. You are required to provide accurate, current, and complete information.

To place an Order:
1. You select the Product and its variant, specifically the size or color, if available;
2. You add the item to your Cart, where you can review the selected item, its quantity, and price, and make changes—including removing the item or changing its quantity.
3. When you select “View Cart” or click the shopping cart icon, “Your Cart Contents” will appear. If you have a discount code, you can apply it by entering the code in the “Discount Code” field and clicking the “Apply” button. From this screen, you can remove items from your cart or increase or decrease the quantity of a particular item, and then update your cart by clicking “Update Cart.” After selecting a shipping method, you can proceed to the order form by clicking “Proceed to Checkout” or continue shopping by clicking “Continue Shopping,” and your selections will be saved in the shopping cart.

When you select “Proceed to Checkout,” you’ll be taken to the order form, where:

You provide the information required to fulfill the Order. If you provide outdated or inaccurate information, fulfillment of the Order may be impossible or difficult;
Select a delivery location for delivery to a package locker or pickup at a courier location by clicking “Select Location”;
select a payment method;
You are reviewing the Store’s Terms and Conditions, which you confirm by clicking “I accept the Terms and Conditions”;
Subscribing to the newsletter is optional and is not required to place an Order;
By clicking the “Buy and Pay” button, you are placing an Order, which constitutes an offer to enter into a Contract for the Sale of Goods under the terms specified in the Order and in accordance with the Terms and Conditions. After placing your Order, you will be redirected to the website of an external payment service provider to complete the payment.

Before placing an Order, you will receive information regarding, in particular:

Goods;
its quantity;
gross prices, including information on the value-added tax (VAT);
shipping costs;
the selected delivery method and location;
the selected payment method;
the total amount due for the Ordered Goods, including the price and shipping costs, if any.

Until you click the “Buy and Pay” button in a manner that clearly indicates your obligation to pay, you may cancel your Order by stopping the Order placement process and removing the Items from your Cart.
We issue a sales document in accordance with applicable law. If you would like to receive an invoice, please provide the information necessary to issue it in the “Order Notes (optional)” field. If you would like to receive a receipt that includes your tax ID number (NIP), please enter “receipt with NIP” along with your NIP in the “Order Notes (optional)” field no later than when placing your Order. It may not be possible to change the information required to issue a sales document after placing an Order. By placing an Order, you agree to have the invoice sent to the email address you provided when placing the Order.
After placing an Order, you will pay for the Order through your chosen payment service provider, using the online payment methods available in the Store. Immediately after receiving confirmation of successful payment from the payment service provider, we will send you an email to the address provided when placing the Order, containing a statement confirming acceptance of the Order. The Sales Agreement is concluded upon our acceptance of the Order. In this message, you will receive the order number assigned to this Order and confirmation of the terms of the Sales Agreement. The confirmation includes, at a minimum, details regarding the Order, the Goods, the price, shipping costs, the selected payment and shipping methods, and a link to the Sales Agreement withdrawal form. A sample Sales Agreement withdrawal form and the Terms and Conditions will also be attached to the message. The content of the Sales Agreement is additionally recorded and appropriately secured in the Store’s IT system. The Terms and Conditions, in the version in effect at the time the Sales Agreement is concluded, are available in the Store at https://helriders.com/en/terms/ in a manner that allows it to be downloaded and saved.
If payment for the Order is not made, is rejected by the payment service provider, or we do not receive confirmation that the payment was successfully processed, the Order will not be accepted and the Sales Agreement will not be concluded. In such a case, the Order will not be fulfilled. If the payment system allows you to retry the payment, you may attempt to pay for the Order again.
If payment for the Order is not made, is rejected by the payment service provider, or we do not receive confirmation that the payment was processed successfully, we may contact you to remind you to make the payment, including via email. If the payment system allows for a retry, you may attempt to pay for the Order again. If you do not make payment within 24 hours of placing the Order or if we do not receive confirmation that the payment was successfully processed, the Order will not be accepted, the Sales Agreement will not be concluded, and the Order will not be fulfilled.
If payment is charged despite the Order not being accepted, we will immediately, no later than within 7 days, refund the amount received using the same payment method you used to make the payment, unless you expressly agree to a different refund method that does not incur additional costs for you.
After we send you a message confirming the conclusion of the Sales Agreement, the Ordered Goods will be prepared for shipment without undue delay; the time required to prepare the Order for shipment is always displayed on the product page for the relevant item. The time required to prepare the Order for shipment is calculated from the date the Sales Agreement is concluded. The delivery time for the Goods depends on the shipping method you select. Information about the estimated delivery time, taking into account the selected delivery method, is displayed in the Store before placing the Order, and unless another date has been agreed upon, no later than 30 days from the date the Sales Agreement is concluded.
We do not exchange Goods, particularly for a different size or color within the same Order. If you wish to receive a different size, color, or a different Good, you may exercise your right to withdraw from the Contract in accordance with § 7 of the Terms and Conditions, and then place a new Order. The inability to directly exchange a Product does not limit your statutory rights regarding the Product’s non-conformity with the Sales Agreement.

5. Prices, Promotions, and Discount Codes

The prices of the Products displayed in the Store are gross prices and include taxes required by applicable law.
The price of the Product does not include shipping costs, unless otherwise indicated in the information provided in the Store.
Before placing your Order, you will be informed of the total amount due, which includes the price of the Goods and any delivery charges, if applicable.
Information about a price reduction on a Product is presented in accordance with applicable regulations regarding the disclosure of price reductions, including by indicating the lowest price of that Product that was in effect during the 30-day period prior to the price reduction, and if the Product has been offered in the Store for less than 30 days—information about the lowest price in effect from the date the Product was first offered until the date the price reduction was implemented.
Promotions may be limited in terms of time, quantity, or product selection, as indicated in the Store. Unless the terms of a specific promotion state otherwise, promotions may not be combined.
You can subscribe to the newsletter to receive commercial and promotional information, including discount codes, at the email address you provide. The specific terms and conditions for using a particular discount code are provided along with the code each time.
If you cancel a Sales Agreement for which a discount code was used, the refund will be calculated based on the actual price you paid.

6. Payments

You can pay for your Order using the electronic payment methods available in the Store. We do not accept traditional bank transfers, so you will not receive a bank account number from us when placing your Order to make a payment in this way.
Payments are processed according to your choice through a payment service provider that partners with us. Information about the payment service provider is displayed during the Order placement process. We consider a payment made through a payment service provider to be payment for the Order, provided that it has been properly authorized and the payment service provider has confirmed to us that payment for the Order has been made. The terms and conditions for a given payment method are available from the payment service provider.
The revocation or cancellation of a payment order is subject to the rules set forth in the regulations governing the provision of payment services and, to the extent applicable, to the rules established by the provider of the selected payment method. If you wish to cancel your Order after making payment, you may exercise the rights granted to you under applicable law, in particular the right to withdraw from the Sales Agreement, if you are entitled to such a right.
The above provisions do not limit your rights under the laws governing the provision of payment services, particularly those concerning unauthorized or incorrectly executed payment transactions.

7. Right to Withdraw from the Agreement

If you are a Consumer or a Business with consumer rights who, under applicable law, has the right to withdraw from the Sales Agreement, you may withdraw from the Agreement without giving a reason within 14 days.
The period for withdrawing from the Contract for the Sale of Goods begins on the day on which you, as a Consumer or a Business with consumer rights, or a person other than the carrier designated by you, took possession of the Goods. We do not offer an additional, contractual extended returns program.
In the case of a Contract covering multiple Items that are to be delivered separately, in batches, or in parts, the period begins on the date on which you, as a Consumer or a Business with consumer rights, or a person designated by you, took possession of the last Item, batch, or part.
To exercise your right of withdrawal, as a Consumer or a Business with consumer rights, you must inform Us of your decision by means of an unambiguous statement before the expiration of the period referred to in paragraph 1.
A notice of withdrawal may be submitted in any form that allows us to review its content.
You may use the contract withdrawal form provided by us, but its use is not mandatory.
You can submit your notice of withdrawal by:
1. by mail to the following address: HEL RIDERS sp. z o.o., 3 Gawędy Street, 84-120 Władysławowo
2. by email to: sklep@helriders.com
3. on the Store’s website, under the “Returns” tab: https://helriders.com/zwroty/
To meet the deadline, it is sufficient to send the statement before the deadline expires.
The right of withdrawal does not preclude other rights of the Consumer or of a Business Acting as a Consumer under applicable law.
In the event of a valid withdrawal from the Sales Agreement, the Agreement is deemed not to have been concluded to the extent covered by the withdrawal. We will promptly, no later than 14 days from the date of receipt of your notice of withdrawal from the Sales Agreement, refund to you the payments for the Goods for which you submitted the notice of withdrawal from the Sales Agreement, including the costs of delivering the Goods, subject to the provision set forth in paragraph 14 below and subject to our right to withhold the refund in accordance with the terms set forth in paragraph 13 below. We will issue the refund using the same payment method you used to make the payment, unless you expressly agree to an alternative solution that does not incur additional costs for you.
You should return the Goods to us immediately, no later than 14 days from the date on which you withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back before the deadline expires.
The merchandise must be returned to the following address: Surf Inc Warehouse, 1 Hryniewieckiego Street, Warehouse 3, Unit 2, 70-606 Szczecin. You are only responsible for the direct cost of returning the merchandise. We do not provide free returns or return labels. You may choose any carrier to return the goods, provided that you bear the associated costs.
We may withhold refunds for payments we have received from you until we receive the Goods back or until you provide proof that you have returned them, whichever occurs first.
If you have chosen a delivery method that is more expensive than the least expensive standard delivery method we offer, we are not obligated to reimburse you for the additional costs resulting from your choice of the more expensive method.
During the withdrawal period under the Sales Agreement, you may use the Goods to the extent necessary to determine their nature, characteristics, and functionality. However, you are liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to determine their nature, characteristics, and functionality; however, we do not make the exercise of your statutory right of withdrawal contingent on retaining the original packaging, tags, or other elements whose retention is not required by applicable law.

8. Complaints and Out-of-Court Dispute Resolution

If you are a Consumer or a Business with consumer rights, we are liable for any lack of conformity of the Goods with the Agreement in accordance with the provisions of applicable law, in particular the Act of May 30, 2014, on Consumer Rights.
The goods are in conformity with the Agreement if, in particular:
1. complies with the description, type, quantity, quality, completeness, and functionality;
2. has the characteristics you could reasonably expect, given the nature of the Goods, including durability and safety, as well as our public representations, those of the manufacturer, or those of others acting on our behalf, particularly in advertising or on the label;
3. is fit for the purposes for which goods of this type are normally used, taking into account applicable laws, technical standards, or best practices;
4. suitability for the specific purpose for which it is intended, provided that you informed Us of that purpose no later than at the time the Sales Agreement was concluded, and We accepted that purpose;
5. conforms to the model or sample, if such a model or sample was provided prior to the conclusion of the Sales Agreement;
6. It comes with the packaging, accessories, and instructions that you, as a Consumer or a Business with consumer rights, can reasonably expect.
You can file a complaint in any way you choose, including:
1. by mail to the following address: HEL RIDERS sp. z o.o., 3 Gawędy Street, 84-120 Władysławowo
2. by email to: sklep@helriders.com
3. by calling the following phone number: +48 690 216 264
We recommend that, whenever possible, a complaint include:

Your information;
Order number or other proof of purchase;
a description of the nonconformity of the Goods with the Contract;
the date it was determined;
Your request to bring the Goods into compliance with the Sales Agreement, i.e., repair or replacement, or—if the statutory conditions are met—a request for a price reduction or to withdraw from the Sales Agreement.

The absence of a proof of purchase—provided you can demonstrate that the Sales Agreement was concluded in another manner—or the absence of any of the recommended details listed in paragraph 4 above does not deprive you of your right to file a complaint. If resolving the complaint requires the return of the Goods, we will coordinate with you on how to return them.
If the Goods do not conform to the Sales Agreement, you may request that they be repaired or replaced. The choice between repair and replacement is yours, unless the method you choose to bring the Goods into conformity with the Sales Agreement is impossible or would impose excessive costs on Us. In such a case, we may, in accordance with applicable law, repair the Goods instead of replacing them, or replace them instead of repairing them. If both repair and replacement are impossible or would impose excessive costs on us, we may refuse to bring the Goods into conformity with the Sales Agreement. When assessing whether the costs are excessive, we take into account all the circumstances of the case, in particular the significance of the Goods’ non-conformity with the Sales Agreement, the value of Goods that conform to the Sales Agreement, and the undue inconvenience to you resulting from a change in the method of bringing the Goods into conformity with the Sales Agreement.
The repair or replacement of the Goods shall take place within a reasonable time from the moment we are notified by you of the Goods’ nonconformity with the Sales Agreement, and without undue inconvenience to you, taking into account the specific nature of the Goods and the purpose for which you purchased them.
We will bear the costs of repairing or replacing the Goods, including, in particular, shipping, transportation, labor, and material costs. If the Goods subject to repair or replacement have been delivered to you, you will make them available to Us, and We will pick them up from you at Our expense.
If the Goods do not conform to the Sales Agreement, you may request a price reduction or withdraw from the Sales Agreement if the conditions set forth in applicable law are met, in particular when:

(a) we refuse to bring the Goods into conformity with the Sales Agreement in accordance with the terms set forth in paragraph 6 above;
(b) we have not brought the Goods into compliance with the Sales Agreement within a reasonable time or without undue inconvenience to you;
(c) the Goods remain non-conforming to the Sales Agreement, even though we have attempted to bring the Goods into conformity with the Sales Agreement;
(d) the nonconformity of the Goods with the Sales Agreement is so significant that it justifies a price reduction or a refund due to withdrawal from the Sales Agreement without first exercising the rights to repair or replacement;
(e) it is clear from Our statement or the circumstances that We will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without undue inconvenience to You.

The reduced price shall be in the same proportion to the price of the Goods as the value of the Goods that do not conform to the Sales Agreement is to the value of the Goods that do conform to the Sales Agreement. We will refund the reduced price to you immediately, no later than 14 days after receiving your request for a price reduction.
You may not withdraw from the Sales Agreement on the grounds that the Goods do not conform to the Sales Agreement if the nonconformity is minor; however, it is presumed that the Goods’ nonconformity with the Sales Agreement is material. If you withdraw from the Sales Agreement for this reason, you must return the Goods at Our expense. We will also refund you the price of the Goods, including delivery costs, immediately, no later than 14 days after receiving the Goods or proof of their return. If the non-conformity of the Goods with the Sales Agreement applies only to certain Goods delivered under the Order, you may withdraw from the Sales Agreement only with respect to those Goods. An exception to this is a situation in which you may withdraw from the Sales Agreement for all Goods in a given Order if the circumstances indicate that you cannot reasonably be expected to agree to keep only the Goods that comply with the Sales Agreement.
We will refund the price and any other amounts owed to you using the same payment method you used when placing your Order, unless you expressly agree to a different refund method that does not incur any costs on your part.
We are liable, in accordance with the provisions of applicable law, for any lack of conformity of the Goods with the Sales Agreement that existed at the time of delivery of the Goods and became apparent within two years from the date of delivery of the Goods, unless the law provides for a longer period of liability. If the lack of conformity of the Goods with the Sales Agreement became apparent before the expiration of two years from the date of delivery of the Goods, it is presumed that the lack of conformity existed at the time of delivery of the Goods, unless proven otherwise or unless this presumption is incompatible with the nature of the Goods or the nature of the lack of conformity of the Goods with the Sales Contract.
We will respond to your complaint promptly, no later than 14 days from the date of receipt. If we do not respond to your complaint within 14 days of receipt, the complaint will be deemed accepted. If we decide not to accept the complaint, we will inform you of the reason for the denial.
If the Goods were sent to us in connection with the processing of your complaint, and if the complaint is denied, we will return the Goods to the address and in the manner agreed upon with you. We will contact you using the contact information provided in the Order (via email and/or by phone), unless you explicitly provide different contact information in the complaint. Contact will be limited solely to matters related to the complaint.
The provisions of these Terms and Conditions do not preclude your right to pursue claims before a competent court. You may also use out-of-court methods of resolving consumer disputes in accordance with the rules set forth in applicable law. The use of out-of-court methods for handling complaints and pursuing claims is voluntary.
Information regarding your options for using out-of-court complaint resolution and claim enforcement procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of county (municipal) consumer ombudsmen, civil society organizations whose statutory tasks include consumer protection, the Provincial Inspectorates of Trade Inspection, and on the website of the Office of Competition and Consumer Protection at https://uokik.gov.pl/pomoc-dla-konsumentow
The provisions of this paragraph do not exclude or limit your rights under generally applicable laws.
Sales Agreements entered into with Customers who do not benefit from the protections afforded to Consumers or Business Entities with consumer rights are governed by the laws applicable to such agreements, including, first and foremost, the Act of April 23, 1964—the Civil Code.

9. Amendments to the Terms and Conditions and Final Provisions

Please be advised that we may amend the Terms and Conditions in the following cases:
1. changes in the law;
2. changes to our information;
3. changes to payment or delivery methods;
4. the introduction, modification, or removal of the Store’s features;
5. changes to the Store’s Terms of Use resulting from organizational or technical reasons;
6. the need to remove provisions that are unclear or inconsistent with applicable laws;
7. the occurrence of other important and objective reasons related to the operation of the Store, in particular regarding the Store’s security, the protection of personal data, technical or organizational changes that affect the terms of use of the Store, provided that the amendment to the Terms and Conditions is directly related to the occurrence of such a reason and does not result in a deterioration of the Customers’ rights under Sales Agreements concluded prior to the amendment’s entry into force.
Any amendment to the Terms and Conditions does not affect the rights you acquired prior to the amendment’s effective date. For Sales Agreements entered into before the effective date of the new version of the Terms and Conditions, the Terms and Conditions in effect at the time the Agreement was entered into shall apply, unless otherwise provided by law.
The new version of the Terms and Conditions will be made available in the Store, along with the date on which it takes effect. We will provide previous versions of the Terms and Conditions upon your request.
If any provision of these Terms and Conditions is found to be invalid, ineffective, or unenforceable, this shall not affect the validity of the remaining provisions of these Terms and Conditions, unless otherwise provided by law.
In matters not covered by these Terms and Conditions, the relevant provisions of Polish law and the mandatory provisions of European Union law shall apply; and, where applicable, the generally applicable provisions of the law of a European Union member state shall also apply.
In the case of contracts concluded with Consumers or Entrepreneurs acting as consumers, the choice of Polish law does not deprive the parties of the protection afforded by statutory provisions that cannot be excluded by contract and that apply to the contract in question.
These Rules and Regulations take effect on August 18, 2026

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