STORE FAQ
Shipping and Delivery
We ship within 24–48 hours after the payment is processed.
Shipping starting at 20 zł, free for orders of 400 zł or more / International shipping: Shipping starting at 10 €, free for orders of 150 € or more
Yes, we ship internationally. Currently, we ship only to Germany and Austria. We plan to expand our shipping to other countries.
Returns
14 days from the date of delivery.
To return an item online, fill out the return form included with your order, pack the item, and send it to
at your own expense. You will receive a refund once we receive the package.
No, tickets are non-refundable.
At this time, we only accept returns.
Payments
Payment by card, Blik, Apple Pay, PayPal, P24
Sizes and Availability
Each product includes a size chart to help you choose the right size at
.
You can enter your email address using the “Notify me when
is available” option on the product page—you’ll receive a notification automatically. Products from limited-edition drops at
are not restocked once they’re sold out.
Sign up for the newsletter in the footer of the page (“Start Club”)—you’ll receive a code at
after signing up.
Contact
You can email us at sklep@helriders.com or call us at +48 690 216 264